FREQUENTLY ASKED QUESTIONS

Product Support

Haven’t found what you’re looking for? Please contact us for more information.

View Product Videos 

Read Product Manuals

What do I do if the product doesn't work? 

Please reference your included instruction manual. Confirm that the batteries being used with your FoxFury product are fully charged, installed in the correct orientation, and that the light has been powered to the ON position. If you are still having troubles, please contact us for assistance and to find out of your product may be covered under warranty.

What warranty does my product have? 

Our products have a Limited Lifetime warranty. Read more about our warranties.
To register your product, click here.

Are FoxFury products waterproof? 

Yes, FoxFury helmet lights, used with silicone straps, meet requirements of NFPA 1971-8.6 (2013)

What kind of warranty does the Nomad have?

Our products have a 2-year limited warranty. Read more about it here.

Is your light rechargeable?

Yes, some of our lights do come in rechargeable versions.

What is the battery life of a Nomad? 

The battery life depends upon the product. Please review the Specifications tab on each product page to find details. 

What is the power consumption of your lights? 

The consumption power varies between each of our different lights. Please contact us to find out more details.

What is weight of your lights? 

You can find this information on the specifications tab of each product page on our website.

How long do the batteries last and what types of batteries are used?

You can find this information on the specifications tab of each product page on our website.

Do the lights fit with a face shield on my helmet? 

The Lo-Pro models have an ultra-slim design that enables the light to clear external face shields on most U.S. style modern and traditional fire helmets.

500 degrees F isn't very hot, how is it going to hold up in fire? 

Our products meet requirements of NFPA.

Orders

Haven’t found what you’re looking for? Please contact us for more information.

How do I change or cancel my order? 

Please call our Customer Response Team toll free at 1-844-369-3879 or 760-945-4231 ASAP if you need to change or cancel your order. Please have your order number ready so we can assist. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

What is the status of my order?

After placing an order, you can view the order status 24 hours a day by simply clicking on your account on FoxFury.com. From there, you will be able to view information about your order.

Where to find the local Dealer

You can find a list of dealers here. Different dealers carry different lines of our products. Please contact them to verify they have the product you are looking for

Do we take PayPal? 

Yes, we accept PayPal for order purchases. 

Shipping Information

Haven’t found what you’re looking for? Please contact us for more information.

How is shipping calculated? 

UPS calculates shipping based on the package size and weight. You can estimate cost (and delivery time) via your shopping cart.

How long will it be before I receive my order? 

FoxFury ships from Oceanside, California. Most orders within the continental USA will be received in 5 business days provided the item is in stock

• Orders received before 12pm PST are processed and shipped the same business day.
• Orders received after 12pm PST will be shipped the following business day.
• Please allow additional time for shipments to Canada, Hawaii, Alaska, U.S. Territories or 
   Military APO/FPO addresses.

I just placed an order online, when will I get my order? 

Orders received before 12pm PST are processed and shipped the same business day.
Orders received after 12pm PST will be shipped the following business day.
Please allow additional time for shipments to Canada, Hawaii, Alaska, U.S. Territories or Military APO/FPO addresses

I need my lights sooner, are faster shipping methods available?

Yes. Please call FoxFury directly at 1-844-369-3879 or 760-945-4231 to obtain a shipping quote and delivery estimate for rush delivery methods.

What is your shipping schedule? 

Items ship from Oceanside, CA
• UPS Ground - items typically delivered in 1-5 days
• UPS 2nd Day Air - Delivery by the end of the second business day
• If you have special needs or concerns about shipping, please contact us at (760) 945-4231.
• Orders received after 12 pm (Noon) PST will be processed the following day.

How are orders shipped and delivered to Alaska or Hawaii? 

These orders are shipped via UPS Air, or UPS Blue.
Please allow additional time for orders shipped to these addresses.

Do you ship to PO boxes or military APO/FPO addresses? If so, how are they shipped? 

We do not ship to PO boxes. We can ship to Military APO/FPO addresses. Those orders are shipped via UPS Ground. Please allow additional time for orders shipped to these addresses. We do not ship via USPS at this time.

Do you sell direct? 

Yes! Orders can be placed online, by contacting one of our Sales Managers, or connecting with one of our many Dealers.

Does FoxFury ship internationally? 

Yes. Please email our Customer Response Team or call us directly at 1-844-369-3879 or 760-945-4231 to obtain a shipping quote and delivery estimate. Some restrictions may apply. The FoxFury online store only ships to North American addresses.

What forms of payment do you accept? 

FoxFury.com currently accepts credit/debit cards provided by Visa, MasterCard, American Express and Discover for all orders. We also accept PayPal for purchases. 

Will I have to sign for my package? 

We do not require a signature when we ship your package.

Shipping Information

Haven’t found what you’re looking for? Please contact us for more information.

Who is FoxFury? 

FoxFury designs, manufactures and sells LED headlamps, flashlights, shield lights, and portable scene & area lights for departments, professionals and end consumers.

Where is FoxFury headquartered? 

FoxFury's corporate headquarters are in Oceanside, CA, which is in Northern San Diego County.

How long has FoxFury been in business? 

FoxFury first opened its doors in August 2003, originally operating exclusively as a headlamp manufacturer.

How long have you been making LED lights? 

We've been all-LED since opening in 2003. All of our lights utilize the latest LED technology from top suppliers like CREE and OSRAM.

Do you sell directly to consumers? 

Yes. We have an online store with a full catalog of all of our available products.

Do you sell internationally? 

Yes. Some restrictions may apply. Please call or email our Customer Response Team for assistance.

Where can I buy FoxFury lights? 

 There are more than 300+ Dealers who sell FoxFury products around the globe.

Is FoxFury publicly traded? 

FoxFury is privately held and has no plans in this direction.

How many countries are your lights in? 

We have sold lights to 65 countries so far. We're in every continent except Antarctica.

Where are FoxFury products made? 

All FoxFury products are designed in Oceanside, CA. All FoxFury products are manufactured with the highest quality USA and foreign parts. Products are assembled in either FoxFury's controlled plant in Asia or the US, under strict quality control.

How do I become a dealer? 

Please reach out to your Sales Manager or Contact Us to find out details.

Do you make LEDs? 

Although we do not make our own LEDs, we've formed relationships with top LED manufacturers like CREE, OSRAM and Lumileds and, as a result, often get access to their newer offerings ahead of our competitors.

Do you offer Live Chat support? 

We do not yet offer Live Chat, however, please CLICK HERE to contact us through our website. You may call is toll free at 844-369-3879 or 760-945-4231 - then press extension #6. A Customer Service Member will reply as soon as possible.


Business hours are Monday - Friday from 8AM - 4:30PM PST.

How is your company name spelled? One or two words? 

We spell our name as one word - FoxFury. There is no space between Fox and Fury, and contrary to popular belief, our name is not "fox furry".

Why did you pick the name FoxFury? 

We wanted a unique name that would help set us apart. Foxes are nocturnal, have keen eyesight in the dark, and adapt to their specific environment. Like foxes, our lights come in various shapes and sizes and are found on every continent except Antarctica.

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OFFICE HOURS
Monday - Friday
8:00AM - 5:00PM PST
ADDRESS
3528 Seagate Way #100
Oceanside CA 92056

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Our Products

FoxFury builds portable LED headlamps, flashlights, shield lights, scene lights and area lights.

Our application-specific LED lights are used in firefighting, police, military, industrial safety, hazardous area, filming, and photography. 

FoxFury products are designed in California and manufactured with the highest quality USA and foreign parts.

*In-stock and online products only will ship within 24 business hours, unless weather or other outside situations delay processes.

Information

FoxFury uses the newest LED technology from OSRAM and others. White light and multi-color / wavelength-specific forensic light sources (from UV to IR) are available.

Our compact LED lighting tools are tough, waterproof and impact resistant. We also offer fire resistant and intrinsically safe / explosion proof lights.
© 2021 FoxFury LLC. All Rights Reserved.
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